Springfield Illinois stabob@sbcglobal.net ALL ORDERS MUST BE PLACED THRU THIS WEBSTORE, WE CAN NOT TAKE PHONE ORDERS. ASK QUESTIONS THRU EMAIL. YOU WILL RECIEVE A VERY QUICK RESPONSE. WE SHIP TO US AND CANADA ONLY. SHIPPING CHARGES TO CANADA DO NOT INCLUDE CUSTOMS FEES CANADA APPLIES TO IMPORTS, THESE ARE COLLECTED C.O.D. PAY METHODS WE EXCEPT ARE PAYPAL, VISA, MASTERCARD,Diner's Club,Discover RETURNS-since our houses are custom built for each individual customer we can not except returns unless there is an error on your order. If your house is damaged during shipping, defective or just not what you ordered contact us by email, UPS will pick it up and we will send relpacement. Please unpack your house carefully and keep all packing materials intact in case you have to send it back. Cancelled Orders- For the most part once you place an order with us it can not be cancelled once we start building it. If you cancel before we start on it there will be a 6% fee to cover the Credit Card Processing fees. HEAT LAMPS-you get 30 days on the bulbs if it quits working within that time you can send it back for a replacement to: Stabob's Pet Houses 1512 S. Pasfield Springfield IL 62704 WARRANTIES-Thermostats 1 year, Heater-AC unit 1 year please note that any physical damage to the exterior of the Heater-AC unit will void the warranty. PLEASE READ ALL INFO ON EACH INDIVIDUAL HOUSE THOROUGHLY BEFORE ORDERING THIS IS WHAT CAUSES THE MOST PROBLEMS, PEOPLE HURRY THRU THE WEBSTORE AND MAKE UNINFORMED ORDERS. To the procrastinators, do not wait till the middle of the busy season to order and then ask us to put a rush on it. Orders are Handcrafted and take time. We will not put your order ahead of someone elses. The current shipping time is always posted on the homepage. If you need something quick and do not see anything in the Ready-Ship section sometimes we might have one or two houses where the customer changed their order or cancelled at the last minute, send us an Email at stabob@sbcglobal.net and ask if we have something sitting around you might get lucky. Definitions: Busy Season Mid Aug thru Late Jan Business days-Mon thru Fri excluding holidays. Basic-1-story house only part that is insulated is the floor and then has carpet on all interior surfaces for warmth. Deluxe -1-story house completely insulated, floor walls and attic.Plus carpet on interior surfaces. Heated-1-story house just like the deluxe with heat added. Multi-level-completely insulated with the option to add heat. Summer-1-story house completely insulated but no carpet, vinyl floor, cedar walls and a vent in the ceiling that can be opened to let out heat in the summer and closed to keep heat in in the winter. Heat can be added. Econo-insulated walls and top but not the floor, floor is covered with carpet and slides out to access the inside of the house. SPECIAL DISCOUNT!! fOR PEOPLE WHO READ THIS SECTION TAKE $20 OFF ANY ORDER OVER $200 ENTER the following Promo Code at checkout: informed Ultimate-heated house with a window, door upgrade and infared bulb upgrade. PLEASE NOTE THAT IF YOU ORDER THE "MAKE IT CEDAR" OPTION WITH THIS HOUSE THAT IT WILL ONLY MAKE THE OUTSIDE CEDAR NOT THE INSIDE. IF YOU WANT CEDAR INSIDE AND OUT ORDER THE "ULTIMATE CEDAR" BELOW. Ultimate Cedar- House above but with Cedar siding and trim and Cedar lining on the inside. SIZES- Regular measures 13"x14" on the inside will fit one cat up to 15 lbs --Large measures 16"x16" on the inside will fit one large cat or 2 average size cats that are willing to curl up together.--Multi-level houses measure 16"x16" on the inside. PLEASE MAKE SURE YOU ORDER THE CORRECT SIZE YOU CAN NOT RETURN IT BECAUSE IT'S NOT LARGE ENOUGH. Finishes- The Dark Walnut, Golden Oak, Redwood and Barn Red are stains. We apply A Clear Penetrating sealer on top of the stains or the Natural and the Cedar Houses unless you order the Marine Varnish Clearcoat which is applied instead and gives more protection. All the other colors are Exterior Semi-gloss paint. Custom Colors -If you want a custom color you can send us a sample and we will have it mixed special, we can not guarantee that it will be perfect but it is usually close, just make a note in the comment section that you will be sending a sample and what part of the house siding or trim. Mail to Stabob's Pet Houses 1512 S. Pasfield Springfield IL 62704 |